ELEMENT

PERFORMANCE CRITERIA

1. Prepare information materials

1.1 Purpose of the materials, intended audience and the media to be used are determined in accordance with organisational requirements.

1.2 Materials are designed to suit intended audience.

1.3 Feedback is sought on the content and presentation of materials, and revisions are made in accordance with feedback.

1.4 Interpreters/translators are used as required to ensure materials reach a diverse audience in accordance with organisational requirements.

2. Prepare presentations

2.1 Objectives for the presentation are determined to reflect the identified needs of the audience, are achievable and are stated in terms of outcomes.

2.2 Presentation methods are selected to suit identified outcomes, participants' needs and availability of equipment and resources.

2.3 Provision is made for participants to contribute to sessions based on their experience.

2.4 Content of materials to be used is validated by experience before use, where possible.

2.5 Examples of issues and how they were addressed are included in presentation materials.

2.6 Methods to be used and presentation style of information are determined to suit the specified objectives of the session, the needs of the participants and the size and location of the group.

3. Deliver presentation

3.1 Presentation of session is structured to facilitate the creation of opportunities for discussion of broad conceptual, ethical and legal issues surrounding injury management.

3.2 Objectives of the session, structure of the activities and other details are explained to participants to suit their level of understanding and experience, and feedback is elicited.

3.3 Materials and presentation techniques used are adapted to the particular audience and are effective and interesting.

3.4 Materials are presented in such a way as to establish a positive response in the organisation and its clients regarding rehabilitation and claims management.

3.5 Case studies are used for illustrative purposes where possible, and address urgency and levels of risk in injury management.

3.6 Models of excellence in injury management are highlighted.

4. Review session outcomes

4.1 Participants are encouraged to provide feedback on all aspects of the education sessions.

4.2 Suitability of the approach, the content and outcomes is reviewed as a guide for further activities.

4.3 Own performance is reviewed against objectives and in response to participants' responses and comments.

4.4 Needs analysis for further education sessions/materials is undertaken.

4.5 Advice is provided to relevant people regarding possible future activities or amendments to organisational awareness strategy and programs.

This section describes the essential skills and knowledge and their level, required for this unit.

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, policies, guidelines and processes relating to injury management

the organisation's strategic objectives related to injury management

national strategic objectives relating to rehabilitation and return to work

the link between ongoing information/awareness sessions and effective injury management

audience requirements

adult learning principles

public sector values and codes of conduct

anti-discrimination and diversity legislation

legislation, policies and procedures relating to presentations including occupational health and safety and environment

Skill requirements

Look for evidence that confirms skills in:

making presentations to provide awareness sessions aimed at improving injury management skills of less experienced members of staff

tailoring sessions to the needs of adult learners

explaining complex concepts and formal documents such as legislation, standards and codes of conduct

using a range of communication styles to suit different audiences and purposes

responding to diversity, including gender and disability

mentoring culturally and linguistically diverse staff to maximise rehabilitation/return to work outcomes

incorporating feedback from attendees into future session design and delivery

applying occupational health and safety and environmental procedures in the context of promotion and education about rehabilitation

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV422A Apply government processes

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

promotion and education about injury management in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, workplace procedures and protocols relating to injury management to provide the context for assessment

formal and informal workplace situations where promotion and education occur

injury management issues for presentation/explanation

diverse audience for the presentation/s

public sector values and codes of conduct

case studies and workplace scenarios to capture the range of workplace situations likely to be encountered when promoting and educating about injury management

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when promoting and educating about injury management, including coping with difficulties, irregularities and breakdowns in routine

promotion and education about injury management in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

demonstration

observation

questioning

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Media may include:

Internet

intranet

brochures

pamphlets

Presentations may include:

formal presentations

informal briefings

part of a broader induction program for staff

explaining procedures and guidelines

one-off or ongoing sessions

Audience may include:

managers

supervisors

executive

staff

Information may include:

legislative requirements

Public Service Commissioner's instructions/directives

injury management guidelines

publications

reference materials

case briefings

research outcomes

outcomes of analysis